EATON BUSINESS SCHOOL LLC 2023 Certification Badge

Chat with Student

Chat with Students

Phone call

Call

whatsapp

Whatsapp

mail

Email

Chat with Student

Chat with Students

Phone call

Call

whatsapp

Whatsapp

mail

Email

Share this article

Introduction: The Impact of Managing Cultural Diversity in Healthcare

Modern day healthcare approach warrants the need for healthcare employees to be aware of cultural and linguistic differences in fellow workers and patients.

With many countries seeing an increase in the influx and migration of international healthcare graduates, it is pertinent that the cultural differences may be evident not only when healthcare professionals address patients, but vice versa too.

Hence cultural competence is an important aspect of today’s healthcare delivery. 

Culture is nothing but the beliefs, customs and ways of behaviors that are inherited aspects of a person arising from a particular socioeconomic or geographic zone. There are various aspects to culture within a healthcare organization. Cultural awareness plays a role in effective communication and affects the quality of service delivery.

Communication challenges could pose a risk to quality, especially in cases where the social and cultural differences are not understood or appreciated by the persons involved. Anxiety on behalf of the healthcare professional in dealing with a patient or fellow worker who speaks a different language could play a negative role in their preparedness for future cultural interactions as well.

Further, this could lead to stereotyping and negative attitudes within the organization. Not only should healthcare workers be aware of their own culture and beliefs, but they should ensure that they understand the culture and beliefs of the person they are addressing. This would enable the better address of the patient healthcare needs thereby playing a major role in the delivered quality of service.

A health professional is required to follow a culturally safe and sensitive practice by respecting the cultural needs of patients. Certain cultures could also have a strong influence based on the social, religious and economic factors that prevail in a region.

Modern-day healthcare training should involve:

  1. Sensitivity training toward various cultural and religious practices
  2. Training healthcare management staff regarding safe practices to follow as part of cultural and ethical training.
  3. Availability of professional language interpreters and translators within healthcare organizations
  4. Language and communication training for clinical and paramedical personnel who belong to international communities.
  5. Cultural assessments as part of periodic training for doctors and nursing staff.
  6. Acceptance and support from the senior management to promote cultural diversity amongst staff and customers.

Finally, policymakers should have a shared concept of their own values and priorities, and have a clear understanding of the role that culture definitions play in the field of healthcare delivery.

Negligence on part of healthcare organizations to address cultural aspects of care could lead to poor outcomes in populations and lead to a general feeling of distrust in the organization in question. Our health experiences and sense of wellbeing are very highly influenced by our cultural contexts from which we derive meaning for various aspects.

Sharing of information on culturally and ethically good practices amongst healthcare professionals could pave a good way to encourage a safe and culturally meaningful experience for patients as well as for hospital staff. 

Share this article

Enquiry Form

    Share this article

    Recommended Courses

    A heart with a stethoscope showcasing the Executive MBA program in Healthcare Management and Leadership.
    gmu
    CIQ Logo
    CMI Logo
    SQA

    EMBA – Healthcare Management and Leadership

    Triple Certification

    12 Months

    Live Interactive Online Classes

    An entrepreneurial woman with glasses, sitting at a table, strategizing for new venture development.
    gmu
    CIQ Logo
    CMI Logo
    SQA

    EMBA – Entrepreneurship and New Venture Development

    Triple Certification

    12 Months

    Live Interactive Online Classes

    A graduation cap adorned with social media icons symbolizing the integration of digital marketing.
    gmu
    CIQ Logo
    CMI Logo
    SQA

    EMBA – Digital Marketing and Social Media

    Triple Certification

    12 Months

    Live Interactive Online Classes

    A visualization of a bicycle and a globe, incorporating data analysis techniques.
    CIQ

    Postgraduate Diploma In International Business

    Triple Certification

    4 Months

    Live Interactive Online Classes

    An image of a person climbing up a light bulb, representing their achievement as a Doctor of Business Administration.
    Unimarconi

    Doctorate of Business Administration

    Triple Certification

    36 Months

    Live Interactive Online Classes

    A 3D model of a calculator showcasing Executive MBA in Business Analytics on a yellow background.
    gmu
    CIQ Logo
    CMI Logo
    SQA

    Postgraduate Diploma in Accounting and Finance

    Triple Certification

    4 Months

    Live Interactive Online Classes

    A person is touching a circle on a yellow background while pursuing an International MBA.
    unimarconi logo
    CIQ Logo
    CMI Logo
    SQA

    International MBA

    Triple Certification

    12 Months

    Live Interactive Online Classes

    A man wearing glasses and a suit seated at a table while pursuing a Postgraduate Diploma in Entrepreneurship and New Venture Development.
    CIQ

    Postgraduate Diploma in Entrepreneurship and New Venture Development

    Triple Certification

    4 Months

    Live Interactive Online Classes

    An image of a megaphone with icons coming out of it.
    CIQ

    Postgraduate Diploma in Digital Marketing and Social Media

    Triple Certification

    4 Months

    Live Interactive Online Classes

    3D illustration of a yellow building with a man on top of it representing an Executive MBA program in Business Analytics.
    gmu
    CIQ Logo
    CMI Logo
    SQA

    Postgraduate Diploma in Procurement and Contracts Management

    Triple Certification

    4 Months

    Live Interactive Online Classes

    Previous
    Next