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Many people are worried that robots will replace humans soon, leaving the future of human employment uncertain and bleak. This fear stems from advancements in automation technologies like robotics for physical tasks, cognitive computing for intellectual tasks, and self-help kiosks for customer service. It is a fact that at the core of these technologies is artificial intelligence.
In this post, we are exploring the question: “Will robots replace human jobs in the future?”. The ultimate objective here is to help us better understand the subject matter, expand our knowledge, and prepare for the ongoing technological disruptions.
What is Artificial Intelligence – An Overview
AI or artificial intelligence refers to the development of intelligent computer systems capable of performing tasks that require human intelligence. AI systems can mimic human intelligence and can also learn from experience. AI can process large amounts of data and execute complex algorithms quickly and accurately.
In other words, AI technology aims to create machines that are programmed to think and act like humans.
In some aspects, it is found that AI can surpass human capabilities. Thus AI will help to improve various aspects of business such as marketing, financial planning, process efficiency, recruitment, cybersecurity, risk management, and much more.
What is Robotic Process Automation (RPA)?
Robotic Process Automation (RPA) is a technology that uses robots to automate various repetitive manual tasks within business units. RPA technology specifically aims to automate the repetitive, high-volume, low-value tasks performed by employees.
These robots (bots) can mimic the actions of humans interacting with digital interfaces and applications. Such robots can be used to perform tasks such as data entry, processing transactions, retrieving data, and more.
RPA is now very commonly used in various industries like healthcare, customer service, e-commerce, finance, manufacturing, logistics, and so on.
It helps organisations streamline processes, minimise errors, and improve overall efficiency.
So will robots replace human jobs in the future?
The impact of artificial intelligence on various industries has been a topic of discussion for a while now. Although there is no denying that AI is transforming the way businesses operate, it is crucial to understand that robot machines cannot entirely replace human beings.
Instead, AI-powered robots will complement human intelligence and work in tandem to enhance efficiency and productivity. The integration of human and machine intelligence will result in improved efficiency and accuracy across a range of tasks. This collaboration will help to minimise human errors and enhance precision, thereby increasing the speed of results. It is important to acknowledge that while automation may lead to the loss of certain jobs, it will also create new employment opportunities.
According to a report by Forrester, despite automation taking 11 million (7%) of US jobs by 2032, these will be considered modest losses as they will be largely counterbalanced by new job opportunities in sectors like professional services, renewable energy, and smart infrastructure. Additionally, over 9.6 million jobs created in a decade’s time will reduce the number of job losses from 11 million to less than 1.5 million. (Source)
In a study involving 1500 companies, researchers found that the most significant performance improvements happened when humans and machines worked together.
7 types of AI (artificial intelligence) you must know
The impact of automation and robotics will primarily be seen in the transformation of jobs. This can be explained by the concept of division of labour, where specialisation in specific tasks leads to increased efficiency and productivity.
With automation, there will be a new division of labour that includes robots, intelligent software, autonomous entities, automated self-service, and human employees.
Organisations need to focus on strategies that enable them to succeed in this new paradigm of job transformation and automation. One of the companies that have done that and did it well is Delta Air Lines.
Delta Air Lines has made significant strides in enhancing its customer service through the adoption of automation, aligning with the customer-centric approach that prioritises customer satisfaction over cost reduction.
The company has identified several strategies that can be effective in improving customer service, including an emphasis on addressing customer problems rather than solely focusing on technologies, optimising customer experience through careful mapping of customer journeys, and integrating automation into the broader customer engagement strategy.
In a nutshell, businesses can achieve remarkable growth and success by combining the unique strengths of humans and AI.
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